Infusing Service into Our Work, or the Case of the Singing Orderly

January 2nd, 2009 by Admin

by Christopher Gergen and Gregg Vanourek

Talking about whistling while you work. Lindon Beckford, who works in the patient transport department at a Boston hospital, takes that adage to a new level. Not satisfied with schlepping gurneys from room to room, this native Jamaican has turned the hospital into his own personal concert hall: he strolls from ward to ward singing–from Kenny Rogers to Jamaican reggae, R&B, and gospel. He infuses the hospital hallways with soulful melodies to bring a touch of grace to people in their hour of need.

His goal, according to an NPR report, is to make the medical center a happier place for the people under his care–every day. That, he says, gives his job a greater purpose than simply transporting people in wheelchairs and stretchers.

Read the rest of this Harvard Business blog here.

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